Help Center / Frequently Asked Questions
🛒 1. How do I place an order?
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Browse our categories and select the products you want.
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Click “Add to cart.”
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Go to your cart and click “Checkout.”
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Enter your shipping details and choose a payment method.
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Confirm your order — you'll receive a summary by email.
💳 2. What payment methods are accepted?
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Credit and debit cards (Visa, Mastercard)
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Bank transfers
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Mobile payments (e.g., Transfermóvil, EnZona — depending on region)
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Cash on delivery (if available)
Available methods may vary by region or country.
📦 3. What delivery options are available?
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Home delivery: We deliver right to your door.
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In-store pickup: Pick up your order (if available).
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Express delivery: Same-day delivery in select areas.
⏱️ 4. How long does delivery take?
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Standard delivery: 1 to 3 business days
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Express delivery: Same day (if ordered before the cutoff time)
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We’ll notify you via email or WhatsApp when your order is on the way.
🔄 5. Can I return or exchange a product?
Yes, you can request a return or exchange in the following cases:
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Damaged or defective product
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Incorrect product delivered
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You have up to 48 hours after delivery to report an issue
Contact us via WhatsApp or email and we’ll assist you right away.
📱 6. Can I order from my phone?
Yes! Our website is mobile-friendly. You can shop from any device without needing to install anything.
🛠️ 7. What should I do if there's a problem with my order?
You can reach us through any of these channels:
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WhatsApp: [Support number]
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Email: [Support email]
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Live chat (if enabled)
We’re here to help.
🧾 8. Will I receive a receipt or invoice?
Yes. Once your order is confirmed, you’ll receive a summary by email.
If you need an invoice, just let us know.
❓ 9. Do you offer promotions or product bundles?
Yes! Check out our Combo Packs 360 and Special Offers sections.
We update our deals weekly.