Terms and conditions of use

Terms and conditions of use

(Last Updated: July 25, 2025)

1. Service Identification

  • Platform: HOGAR CUBANO 360 operates as an intermediary digital platform connecting authorized Cuban suppliers with local and diaspora customers.

  • Suppliers: All products are supplied by registered Cuban enterprises (SMEs/state-owned) complying with quality regulations.

  • Contact: [email@hogarcubano360.com], [phone], [physical address in Cuba].

2. Purchase Methods

Two operating systems:

From Abroad From Cuba
Payment with international card Payment in cash USD upon pickup
Online reservation for Cuban beneficiary Online reservation with buyer's details
Pickup with Cuban Identity Card (Carnet de Identidad) Pickup with Cuban Identity Card (Carnet de Identidad)

Key notes:

  • Reserved products held for 72 hours. After this period: restocked without refund.

  • Identification: Mandatory presentation of original Cuban Identity Card (copies/photos not accepted).

3. Product Policy

  • Origin: All items (food, technology, combos) come from verified local suppliers.

  • Liability:

    • HOGAR CUBANO 360 does not manufacture products; acts as sales channel.

    • Quality complaints must be directed to original supplier (we provide contact details).

  • 360 Combos: Contents subject to supplier availability. Non-modifiable.

4. In-Store Pickup

  • Requirements:

    • Beneficiary/Buyer: Present Reservation code + Physical Cuban Identity Card.

    • Authorization: If collected by third party: signed letter + beneficiary's ID copy.

  • Verification:

    • Inspect products BEFORE leaving store.

    • No post-pickup claims for unreported damages in delivery report.

5. Returns

Accepted Not Accepted
Defective products (e.g., broken appliance) Perishable foods
Supplier error (e.g., incomplete combo) Opened hygiene products
Deadline: 48 hours after pickup Unsealed 360 Combos

Process:

  1. Report at store with invoice + product in original packaging.

  2. Supplier verification (max. 5 business days).

  3. Options: Replacement or refund (for international payments).

6. Liability Limitation

  • Suppliers: We don't control manufacturing defects or real-time stock (online inventory is indicative).

  • Force Majeure: Not liable for delays caused by:

    • Supplier shortages

    • Weather events

    • Government restrictions

  • Data: Errors in pickup information (name/ID) void delivery responsibility.

7. Privacy

  • Collected Data: Full name, Cuban ID number, email, phone (only for order processing).

  • Suppliers: Share only necessary data with suppliers for order preparation (e.g., beneficiary's name and ID).